Istor express regret to all international customers, but we currently do not offer any exchanges or refunds for international online orders. And so, we try to do our very best to provide you with as much information as possible to ensure your complete assurance while placing your order.
Any product bought from Istor’s online store can be exchanged from the Online Store ONLY, provided it is unused and still has the label and tag in their original state. This policy is applicable to local orders only.
- For products on Sale, we do not offer exchanges unless we deliver the incorrect order.
- Exchange Policy is only liable within 10 days after the goods are delivered.
Istor does not offer an exchange/refund policy once the order is processed. However, you are eligible for an exchange if we have delivered a wrong item to you or the one you received is faulty or damaged. In that scenario, you can contact our customer services center by emailing us at ------------- or can call us at (+92) --------------------- along with your order number for our customer care representative to schedule the right one for you.
You may cancel your order at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information. As soon as the product has been shipped, our exchange policy will be applicable. Dynasty has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.