FAQ's – istor.pk

MY ACCOUNT

Do I need to set up an account to place an order?

How do I create an account?

How will I view my order details and history?

ORDER

How do I place an order?

How do I know if my order has been placed?

Why do I need a verification code sent to my mobile?

What if I don’t receive the code?

Will my order be placed if I don’t enter the code?

How can I track my order?

PAYMENTS

What kind of payment methods do you accept?

What are the shipping charges for international order?

What if my card is being declined?

DELIVERY

Where can I receive my order?

Can the delivery country be different from the purchase country?

How long will it take for my order to be delivered?

What is the home delivery process?

How do I check the delivery status?

In case I am unavailable to receive my order the first time, how many times will the courier agent attempt to deliver my order?

GENERAL INFORMATION

What if an incorrect/damaged item is delivered to me?

What if an incomplete order is delivered to me?

What is the procedure for cancelling an order?

If an item is out of stock what should I do?

How do I know what size will fit me?